Privacy Policy

Privacy Policy

At eAcademics LLC, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our online platforms, communicate via SMS, or interact with our services.

Last Updated 12-03-2025

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SMS (Texting)

SMS (Texting) Privacy Policy

We understand the importance of privacy, especially when it comes to communication via SMS (Texting). We are committed to safeguarding your SMS contact and content data. Therefore, we want to assure you that we do not sell or give out any SMS contact or content data to 3rd parties.

Collection and Use of SMS Data

When you communicate with us via SMS (Texting), we may collect certain information, such as your phone number and the content of your messages. This information is solely used to respond to your questions, provide customer support, communicate regarding eAcademics's programs, campus updates, or deliver requested services. We don't use this data for any other purpose without your written consent will not sell or share the SMS opt-ins with third parties.

Protection of SMS Data

We employ industry-standard security measures to protect your SMS data from unauthorized access, disclosure, alteration, or destruction. Our systems are designed to ensure the confidentiality and integrity of your SMS communications.

Disclosure of SMS Data

We do not disclose your SMS contact or content data to any third parties except in cases where such disclosure is required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights

You have the right to access, correct, or delete your SMS contact or content data that we hold, except where required by state or federal law. If you wish to exercise any of these rights or have any questions about our SMS privacy practices, please contact us at help@eAcademics.com.

Changes to this SMS Privacy Policy

We reserve the right to update or modify this SMS Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about our SMS privacy practices or this Privacy Policy, please contact us at help@eAcademics.com.

How We Collect Your Personal Information

• We collect your personal information when you actively provide it to us through your interactions with us.
• We may automatically collect personal information from you as you use our Apps, Products and, visit our Website as a user or a participant, including recording communications, when enabled.
• We may receive personal information about you from a business or commercial partner or another user of our Apps.
• We may infer or derive personal information based on other information we collect, such as with conversational intelligence.

What Personal Information We Collect

Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers.

• Your Contact Information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using our website, Apps or Products.
• Your payment information: Billing name, address, and credit card or other payment information.
• Other information: Social media profiles, LinkedIn URLs and custom profiles.

Personal information we collect through your interactions with eAcademics LLC, our Website, Phone, Products and Apps as a user or a participant:

• Account information: Account holders’ usernames and personal identifiable numbers, phone numbers, address, language preference.

Information about your use of non-eAcademics LLC Services through integrations with our Websites, Apps and Services or otherwise:

• Social media account information:
• User content: Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement. Note that users and participants control the content that they provide, and it may include any category of personal information.
• Service Usage Data:
• Internet Protocol ("IP ") address, other device ID (“UDID”), device type, operating system type and version, client version, connection type and other related information.
• User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
• Traffic data about the communications that take place through our platform (such as chat, video conferencing), intranet monitoring data.
• Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
• Chat Detail Records created online when communicating from the website.
• Metadata such as session logs and join & leave time of participants.
• Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
• Publicly available data from End User accounts.
• Geolocation information: Information about where you are located when using the website via IP.
• Recordings: A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. eAcademics LLC helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording. As with all user content, recordings may contain personal data and may be stored with eAcademics LLC at the request of the meeting host. A meeting host on or off property may choose to store a recording of a meeting on the host’s local storage device, not with eAcademics LLC. When a host chooses to do that, eAcademics LLC does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
• SMS messages: Content of blocked SMS messages that violate our spam rules.
• Inferred or derived data: Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
• Your communications with us: Surveys, calls (including recordings), emails, chat sessions and messages, etc.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Communicate with you;
• Verify your identity to prevent fraud in compliance with applicable law;
• Create your account;
• Provide you with eAcademics LLC Services including our Learning Management and Customers Relationship Management, or support logging platforms, respond to your requests for support;
• Develop and improve the eAcademics LLC Service and our customer relationship;
• Market and advertise our products;
• Perform surveys;
• Provide internal training and ensure quality assurance;
• Improve and optimize your interactions with our teams;
• Connect you to and optimize your experience using our Website, Apps, Products and Services;
• Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy (“AUP”); Monitor performance of our and networks;
• Conduct analytics to improve eAcademics LLC’s Website, App and Product performance;
• Personalize your experience with our Websites, Apps ,Products and Services;
• Comply with applicable law including those regulating call detail records.
• We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Products and Services.

Limited Use for APIs

eAcademics LLC’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Cookies and Similar Technologies

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Notice.

How, Why, and What Personal Information We Share With Third Parties

We may share and disclose your personal information (as identified in the section What Personal Information We Collect) solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

• eAcademics LLC, the Department of Education, Bureau for Private Postsecondary Education or any other required Federal or State agencies.
• Contractors, vendors or agents who operate on our behalf to:
• Operate, deliver, improve and customize our Websites, Apps, Services and Products;
• Provide support and technical services;
• Send marketing and other operational communications related to our Websites, Apps, Products, and Services;
• Enforce our acceptable use policy;
• Conduct analytics in order to improve your experience using eAcademics LLC Websites, Apps Products and Services;
• Provide offers and advertisements to customers based on their interests and interactions with us.
• Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
• Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
• Other third parties with your consent. We do not sell or offer your Personal Information to other companies for the purpose of selling their products.

How We Respect Your Privacy Rights

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor. In general, when processing the content of communications such as voicemails, faxes, Chat sessions, SMS, phone recordings etc. in connection with our Products or Services, we do so on behalf of our Regulating Agencies such as the Department of Education, State of California BPPE, and in accordance with their instructions as a data processor. This means that if you believe eAcademics LLC may have collected or stored personal information about you on behalf of one of our Regulating Agencies as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Agency.

Your Additional Privacy Rights as a Resident of Certain U.S. states. The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.

• Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
• Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
• Deletion: You have the right to request eAcademics LLC to delete the personal information we have collected about you under certain circumstances.
• Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by eAcademics LLC for the exercise of your privacy rights.
• Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
• Opt-out of selling or sharing your personal information: You have the right to request eAcademics LLC to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. eAcademics LLC does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
• Federal Agencies: after agreeing to eAcademics LLC sharing your information with Federal agencies such as The Department of Education, FASA, State of California BPPE, other credential agencies and other agencies associated with your application for the purposes of your continuation of your enrollment at eAcademics LLC, this information cannot be withdrawn, deleted or expunged. The information may be updated if inaccurate with proof of inaccuracies. To remove this information please contact the appropriate agency directly.
• No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our staff for decision-making purposes. We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.

We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may not authorize an agent other than legal representation to make a request on your behalf to exercise your privacy rights under applicable California privacy laws. California laws prevails in regards to representation issues that may arise in regards to our Privacy Policy. We are a California corporation and the use of our website, products, and services apps, you agree to be subject to California laws. You further agree that California laws supersedes all other state laws. If you do not agree, do not use our website, products, services, or apps. To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, a ticket through our Data subject access request portal, or contact our Privacy Team at help@eAcademics.com.

Unsubscribe from our mailing list: You can manage your communication preferences through the following methods:
• Following the instructions included in each promotional email from us to unsubscribe from that particular mailing
• Sending us an email at help@eAcademics.com
• Visiting the eAcademics LLC Subscription Center

These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.

How we keep your personal information secured

Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.

For more information on eAcademics LLC security measures, please visit the Security Trust Center.

How Long We Retain Your Personal Information (Data Retention)

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes. Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

International Data Transfers

We operate and may process information in multiple jurisdictions, both in and outside the United States, such that some Education Partners and Service Providers may be located or process information outside of the jurisdiction in which you reside. In such cases, your Personal Information may be collected, used, disclosed, stored, and processed in these other jurisdictions for the purposes described in this policy. The data protection and other laws of the United States and other countries might differ from your jurisdiction. In addition, your Personal Information may be subject to the laws of those other jurisdictions, including lawful requirements to disclose Personal Information to government authorities.

• Data Privacy Frameworks (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF). eAcademics LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce… [entire DPF section exactly as you originally provided]

Children’s Privacy

eAcademics LLC does not knowingly offer products or services directly to children under 16, nor do we collect or solicit personal information from or about children under 16 outside of our school admissions process. Our policies for handling data of applicants nearing 18 comply with the Children’s Online Privacy Protection Act (COPPA). For details, please review our Children’s Privacy Notice. If you believe a child under 16 has disclosed personal information to eAcademics LLC outside of the school admissions process, please contact us at help@eAcademics.com.

If you have received a meeting invitation for your child from a teacher or school, or for information regarding how eAcademics LLC handles personal data as part of the school offering, please visit: children’s privacy notice.

Third-Party Sites

This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.

Blogs and Forums

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.

Updates to this Notice

We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.

Contact Us

If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at help@eAcademics.com. Or, you can write to us at:

eAcademics LLC
Attn: eAcademics LLC Chief Privacy Officer
2159 S Caliente Dr,
Palm Springs, CA 92264
USA